Vision

We DESIGN end-to-end travel experiences to transform the passenger journey into customer satisfaction boosters whilst generating smart savings.
We BUILD a network of innovative start-ups and highly specialised companies to combine expertise and accelerate the air travel market transformation.
We BELIEVE in creating tomorrow’s travel experience together.

“The journey not the arrival matters.’’ T.S. Eliot

Ecosystem

We open doors, connect best-in-class industry expertise and pioneer the first travel experience incubator.

Together, we design, build and implement fully integrated end-to-end experiences combining expertise in food concepts & brands, sustainability, comfort, technology, inflight entertainment and loyalty program platforms.

We spot, match and bring together disruptive start-ups and
customer-centric companies with niche expertise from around the world to accelerate the air travel market’s transformation.

Are you in? Do you want to be part of our ecosystem?
Contact us!

“We can truly achieve great things when we all come together.’’
Richard Branson
“Customer experience is the new competitive battleground. It’s where business is going to be won or lost.’’
Tom Knighton

Travel experience booster

We create solutions that transform your travel experience into customer satisfaction boosters and generate smart savings.

We know the mechanics of travel experience design, development and implementation. We have the skills,
insights and deep industry expertise needed to shape new forms of customer value and increase loyalty.

Highly specialized in air travel, we build objective solutions embracing the customer, your business strategy, data analytics and technology.

Savings lab

We create solutions that generate smart savings whilst enhancing your customer satisfaction scores.
We identify opportunities to generate substantial savings of different nature:

Saving the planet: sustainability

Saving money: cost, weight and waste management reduction

Saving time: outsource to experts

Total savings program: save time, save money and focus on your customer

“The secret of change is to focus all of your energy, not on fighting the old, but on building the new.’’
Socrates

Expertise

Product development

Design & branding

Food & beverage concepts

Comfort solutions

Service design & delivery

Implementation programs

Project management

Business development

Marketing & PR

Brands

Inflight entertainment

Digitalisation

Data science & AI

Sustainibility

Services

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Customer experience strategy & design

Using customers insights, we design, build and implement a cross-functional strategy. We help you make the business case, obtain validation, run pilot tests and manage implementation.

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Innovation workshops

We make you innovate like start-ups through strategy consulting, challenging the norm and generating transformational programs.

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Business development & acceleration

We commercialize and speed up the
process of project implementation: from idea to launch and market roll-out.

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Smart network

We connect great people and great companies.

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Strategy & consulting

We match your business strategy with your customers needs.

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Know-how

We share our expertise in customer experience, food concepts,
brands, innovation, design and digital transformation for air travel.

About

ANNE DE HAUW

Travel and lifestyle have been Anne’s drivers for ever! Her fashion marketing and business administration education took her to Paris, New York and Firenze, and after having achieved experience in retail at luggage multinational Samsonite and in duty free at pearl jeweller Misaki for 6 years, she entered the airline market early 2008.

Both as VP Innovation and Customer Experience at global caterer Gategroup, Anne has accumulated 10 years experience in the aviation sector and more than 15 years in creative product development & brand strategy. Her key areas of expertise are designing and delivering customer-centric solutions that enhance the travel experience. Anne has set-up the Gategroup innovation centre of excellence and led product development, marketing, key campaigns, innovation and transformational programs in both B2B and B2C environments.

Anne has a strong and diverse network and her vision is to connect creative minds to build a customer-centric future with a dramatically different travel experience together and to transform the market.

Anne has been member of the Board of Directors of Servair.

Contact

ARE YOU IN?

GET IN TOUCH & LET’S TALK!

info@in-atx.com



© Copyright 2018.

Company registration: 18P09132 | VAT number: FR24000134543

COMPANY INFORMATION : Registered office: IN Air Travel Experience: 5 Allée Crovetto Frères, 98000 Monaco, Principality of Monaco