We design & build travel experiences, that future-proof your business, generate smart savings and boost customer satisfaction.
We combine digital and physical, strategy and brand, to co-create the future air travel experience. We move beyond objects, environments or interfaces, to develop end-to-end experiences that are customer-centric, meaningful and sustainable.
“The journey not the arrival matters.’’ T.S. Eliot
Customer experience curation
Big data insights & analytics
Curated service & product design
Customer engagement strategies
Brand loyalty building
Financial results improvement
Susta.IN is our sustainability manifesto and offers real, durable and impartial insights for The Sustainable Cabin, scrutinizes the cost, value and lifecycle of products & services and considers recyclability and waste management.
It supports organizations in gaining a deep understanding and defining an objective view so they can make the right choices before investing in any change.
Co-creation & innovation
Catering & retail experience
Our global network of best-in-class industry expertise, disruptive start-ups and inflight service specialists, enables us to design and build innovative solutions, accelerate delivery and pave the way for transformational change of the the air travel market.
In April 2018, Anne founded IN Air Travel Experience, the first boutique consulting firm specialized in curating Customer Experience and accelerating Innovation for travel companies.
Anne has always been passionate about air travel and contributing to its transformational change: future-proofing guest experience by creating data-driven solutions that are cost-saving, customer-centric and brilliantly combine digital innovation and environmental sustainability.
Anne is a highly accomplished senior executive with proven track record in the airline industry. Throughout her executive career, she has held key corporate leadership roles most recently as Vice President Innovation and Customer Experience at global caterer Gategroup, and as member of the Board of Directors of Servair.
Anne has accumulated 15 years of experience in the aviation sector and more than 18 years in creative product development & brand strategy. Her key areas of expertise are designing and delivering customer-centric solutions that enhance the travel experience. She has set-up the Innovation Centre of Excellence at Gategroup and led product development, marketing, key campaigns, innovation and transformational programs in both B2B and B2C environments.
She holds a master degree in Fashion Marketing (ISEM, Paris) and a post-graduate in Business Administration (University of Antwerp Management School), and she received a recognition from Bernard Arnault, LVMH Chairman & CEO, for graduating ‘’cum laude’’ in 2000.
Anne is also Partner with The Hayward Partnership, member of the Advisory Board of the IAWMA (International Aviation Waste Management Association) and is on the judging panel of the prestigious Onboard Hospitality Awards.
The coronavirus pandemic has plunged U.S. air travel passenger numbers to a 65-year low and IATA estimates that airlines could lose $61 billion of their cash reserves during the...
Anne De Hauw explores the way Return-on-Experience and long-term values such as loyalty, network, sustainability, transparency and authenticity are becoming increasingly important...
As Covid-19 continues to have an existential impact on the global economy, this time is unprecedented and extremely challenging for our industry. How can airlines and their...
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Company registration: 18P09132 | VAT number: FR24000134543
Registered office: IN Air Travel Experience | 5 Allée Crovetto Frères, 98000 Monaco, Principality of Monaco