Our mission

We design & build travel experiences, that future-proof your business, generate smart savings and boost customer satisfaction.

We combine digital and physical, strategy and brand, to co-create the future air travel experience. We move beyond objects, environments or interfaces, to develop end-to-end experiences that are customer-centric, meaningful and sustainable.

“The journey not the arrival matters.’’ T.S. Eliot

Customer experience curation

Big data insights & analytics

Dynamic personalization

Curated service & product design

Customer engagement strategies

Brand loyalty building

Financial results improvement

Environmental sustainability

Susta.IN is our sustainability manifesto and offers real, durable and impartial insights for The Sustainable Cabin, scrutinizes the cost, value and lifecycle of products & services and considers recyclability and waste management.

It supports organizations in gaining a deep understanding and defining an objective view so they can make the right choices before investing in any change.

Innovation acceleration

Co-creation & innovation

Catering & retail experience

Operational excellence

Service delivery

Implementation know-how

Flexibility

Speed

Availability

Co-creation

Our global network of best-in-class industry expertise, disruptive start-ups and inflight service specialists, enables us to design and build innovative solutions, accelerate delivery and pave the way for transformational change of the the air travel market.

Services

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Customer experience strategy & design

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Innovation workshops

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Sustainability consulting

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SERVICE DESIGN & DELIVERY

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FOOD & BEVERAGE CONCEPTS

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CUSTOMER SATISFACTION ANALYSIS (NPS)

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PRODUCT DEVELOPMENT

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IMPLEMENTATION PROGRAMS

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DESIGN & BRANDING

About

Founder’s story: Anne De Hauw

In April 2018, Anne founded IN Air Travel Experience, the first boutique consulting firm specialized in curating Customer Experience and accelerating Innovation for travel companies.

Anne has always been passionate about air travel and contributing to its transformational change: future-proofing guest experience by creating data-driven solutions that are cost-saving, customer-centric and brilliantly combine digital innovation and environmental sustainability.

Anne is a highly accomplished senior executive with proven track record in the airline industry. Throughout her executive career, she has held key corporate leadership roles most recently as Vice President Innovation and Customer Experience at global caterer Gategroup, and as member of the Board of Directors of Servair.

Anne has accumulated 15 years of experience in the aviation sector and more than 18 years in creative product development & brand strategy. Her key areas of expertise are designing and delivering customer-centric solutions that enhance the travel experience. She has set-up the Innovation Centre of Excellence at Gategroup and led product development, marketing, key campaigns, innovation and transformational programs in both B2B and B2C environments.

She holds a master degree in Fashion Marketing (ISEM, Paris) and a post-graduate in Business Administration (University of Antwerp Management School), and she received a recognition from Bernard Arnault, LVMH Chairman & CEO, for graduating ‘’cum laude’’ in 2000.

Anne is also Partner with The Hayward Partnership, member of the Advisory Board of the IAWMA (International Aviation Waste Management Association) and is on the judging panel of the prestigious Onboard Hospitality Awards.

Latest

PAX International | Future forward

By inatxwebsiteOn 11 November 2020

The COVID crisis isn’t over and although the immediate future will continue to be tough, now is the time to rethink the future travel experience, accelerate business...

FORBES Monaco | Meals with Altitude

By inatxwebsiteOn 3 August 2020

Airlines continue to face unparalleled disruption, IN.bowl reinvents in-flight catering

ONBOARD Hospitality | FlyWell, IN.bowl and The Aviation Nutritionist join forces

By inatxwebsiteOn 29 July 2020

FLYWELL, IN Air Travel Experience’s IN.bowl and The Aviation Nutritionist have joined forced to establish a holistic approach to the cabin environment, combining their expertise...

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Contact

GET IN TOUCH

IN Air Travel Experience
5, Allée Crovetto Frères
98000 Monaco
Principality of Monaco

info@in-atx.com

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© Copyright 2020.

Company registration: 18P09132 | VAT number: FR24000134543

Registered office: IN Air Travel Experience | 5 Allée Crovetto Frères, 98000 Monaco, Principality of Monaco